Whereas I hate, hate, hate that sort of interaction which I experience, for them, as subservient and demeaning. Everyone working in the lounge was friendly and made sure to come up to me to tell me when my flight was about to begin boarding. It's tough to achieve. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Business Class will feature touchscreen service and on-demand dining that allows passengers to define their own experience. Great! Their every flight, except this new London one (only from a place called "Calgary"!) This was one of the best beef dishes Ive ever had on a plane. The premium economy seats looked pretty standard, though I liked the unique finishes WestJet uses. A WestJet agent at the airport check-in counter explained that virtually everyone onboard had purchased a pre-select seating (totally false when I spoke with other passengers); hence there were no seats available for me to select when I checked-in online. Most helpful comments ( as chosen by the OMAAT community ). Enrollment required. Long drawn out meals are nice, but people really just want to sleep. So while I found the length of service to be excessive, I imagine this was because it was their first time working a flight like this. I ordered theBritish Columbia Pacific sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron dressing, and fried capers. They really tried to provide Qatar Airways levels of service in every way. To read more about the changes, see this post. As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. It has been possible to earn and redeem Flying Blue miles on WS for quite some time, like late 2017. Then to the left of the seat was a literature pocket. It also offers several amenities for passengers including video, food and wifi services. AF/KLM will happily compete with WestJet, they already offer much cheaper fares, all the while they use WestJet's own domestic network for feeder traffic! Ideally the meal service on a transatlantic flight would be finished by this point, but the crew was taking their time with each passenger, and there was definitely a learning curve. Or perhaps they can make it work with the leisure travellers. Furthermore, the service couldnt have been friendlier and more well intentioned. Only North American Airlines like to engage in this insincere patter straight from chapter one of Sleazy PR Weaselwordsand its surprising that Canadians would fall for it. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. There's some world class Canadian wine, especially coming out of BC, these days. Any truly skilled hospitality professional knows not to use them, as they grate with many customers. Has nothing to do with the age of the aircraft. Rigatoni pomodoro with herb ricotta. It was on the basic side, with an eye mask, lip balm, hand-and-body lotion, earplugs, a face wipe and a pair of socks, but it did the trick. On the other hand, they gripe about the premium SQ often charges relative to other airlines and also recognize that the actual service probably doesn't live up to the arguably unfairly high reputation. For flight attendants just figuring out where to find things around the galley is sometimes a nightmare. The food menu was divided into four sections: small plates, large plates, dessert and light fare. Or maybe there were some trainees onboard. The meals available are: Frankly, I was ready to not stop eating for the entire flight. Precisely the same reason that some people go out of their way to fly SQ. But I never paid much attention to Canada's other large airline. Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). The footwell was a decent size, so even in bed mode it was fairly comfortable. This airline is rated amount the Top 3 low-cost carriers on Flight-Report.. The food quality and selection was exceptional, and in general the service felt more like Qatar Airways than anything else. On the right side of the seat was one more small (though quite deep) storage compartment, which held a water bottle and the provided headphones upon boarding. Seasonal start and end dates apply and are indicated in the booking flow. Flights from SIN-LHR, AMS,FRA and SIN-NRT,LAX,SFO. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. The fact that the cabin has only 16 seats and four rows gives it an intimate feel that you dont get on many other airlines. After two years of working almost every single day in the land Continue reading This Life in Trips 2 Shares The only route where SQ gets it done <30mts is on CGK-SIN. The Wi-Fi speeds were excellent when I used it. (Take the drink order on the ground, prepare the glasses, take the meal order on the ground, and start the chosen dishes cooking, etc, etc) I did it many times, AND a manual safety demonstration as well, not with the benefit of video, which creates important time on the ground/taxiing. Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! Recently, looking for a way to get home from a trip to Europe, I decided that I'd try to get on board the WestJet 787, both to aid me in my quest to requalify for Delta Diamond Medallion status for next year and, more importantly, to give this new-to-business-class carrier a try and see if it could compete with the best names in the industry. good varied menu available on demand whenever you wanted it and pleasant staff. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. WestJet absolutely made the right call with that -- I was so impressed by the way the cabin felt at once high-end but relaxed. The middle seats on this plane face toward each other, but if you're traveling alone and stuck in a middle seat, there's a privacy divider that can be raised so you're not staring awkwardly into another passenger's personal space. Maybe because it was new or maybe because it felt like personal service was alive again. Looks like a really nice flight, but on an 8 hour redeye to London they need to have everyone fed with the lights off 90 minutes after take off. My advice is travel with layers. Here is to civility. ;) Air nozzles is one of the many factors I mention this 2,500+ word post, so if you think mentioning that "hurts the value of [my] reviews" then I'm sorry. Thats good to note, since im flying the YYC-CDG inaugural. Please view our advertising policy page for additional details about our partners. ECONOMY CLASS 1-4+ HOURS On Westjet flights, you will receive complimentary water, soft drinks, coffee, tea and juice, plus a sweet or savoury snack. I chose a more traditional meal progression, so I asked the flight attendant for a small plate followed by a large plate and that dessert was still TBD, as I'm usually stuffed after the main course. 9 May 2018 by Craig Bright. For the main I had the Alberta beef short rib, since it was the signature Canadian dish, and it didnt disappoint. 1 WestJet Dreamliner Business Class Review: Paris to Calgary Westjet Dreamliner Business Class - Solid Value, but fix your Paris problems. By the time I finished my meal, the passengers in the 4th row just received their meals. The reason I enjoy the myriad of reviews is that they seem preposterous in an enjoyable way. WestJet will charge $100.00 CAD / $118 USD for the third and fourth bags. Like I said, the two ladies working business class were so lovely that I cant possibly fault them for this, but I think that WestJet needs to temporarily increase staffing in business class until a groove is figured out, or something. Or pay with 140,000 points + CAD$1,479. While many airlines use the entire space between doors one and two on the 787-9 for business class, WestJet has 16 business class seats plus 28 premium economy seats in that space. ), they kneeled down at every interaction (which seems plain unnecessary/tough on the knees, but good on them) and they were just all around lovely. Were so glad to have you here today When it comes to the speed of service in business class on a transatlantic flight, generally I tend to think that the first drink should be served no later than 45 minutes after takeoff, and the entire meal service should be done no later than two hours after takeoff. Here are the best cards for making your trip more comfortable. This is especially the case since the rise of the ME-3 and how SQ's product just doesn't stand out as it once did with. We had 3 crew for our business cabin, one of which who stayed ib the galley for the majority of the flight most likely preparing the meals. If someone has a different experience, please let me know. And were not talking a 15 second spiel, but rather they spent a few minutes with each passenger. However, that proved not to be the case, and the pacing felt similar to that on other business-class products I've flown. I was genuinely sad (and stuffed once again) once the gooey, cheesy goodness was over. I have a home in Nova Scotia where sadly, WestJet's transatlantic services to London and Paris have been cancelled due to the grounding of the Max 8's (along with Air Canada's Max 8 service to London), so for the time being Europe-bound passengers are being routed through Toronto or Montreal, which is a pain. Dessert was served 20 minutes later. My hat is off to them! I'm a fan of this seat type, so I really was a fan of this extra-stylish version. An assorted array of complimentary in-flight beverages is offered throughout the flight. My main was served 3hr20min after takeoff The four hour meal should have taken less than half as long to serve, especially on an overnight flight where people are looking to sleep. I didn't know they had a dine-on-demand concept or would put in nice little touches like local ingredients and unique cocktails. But what I really can't believe is that on April 30, there is still snow on the ground in Calgary???!!! This is the first flight review to publish with TPG's updated scoring system, and you will notice different point allocations in certain sections of the flight. That's exactly the case with the Amex Platinum card. (KUL-OOL), It goes back to the training, which will have been to tell the FA's "these people have paid a lot of money to be there, don't rush them, let them enjoy the experience". Ive just never witnessed anything like this before. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. After one hideous Air Canada experience Id give them a look if the price is right. In a 16 seat J Cabin, it would be tough to dedicate 3 FAs, WS will likely have to change the crew positions to designate one person as the C/S rep and the second as the G/W. Learning a business class service in class will only get you part way. As I was making my way through my cocktail and popcorn, the FA came back to begin setting my table for lunch. Westjet isn't comparable to SQ, QR Westjet is only for cash bookings, unlike every other carrier referenced above by Ben and by all commenters. Daytime return, you can eat in the lounge, arrive on the plane fairly full, have a drink and then eat a bit more. Air Canada's Signature (business) class is excellent. Must keep an eye out for new 787s. Interesting that it was the same in Biz on your flight. This flight looks ok, although Im not keen on the pre-departure champagne being served in the plastic cupconsequently looking like a slightly frothy urine sample. Otherwise, this seemed like a very nice flight and a good concept. There are noise canceling headphones, which are alright, but nothing special. I love trying new products, so I was so excited when I boarded the WestJet 787! . See more about our ethics policies here. I enjoy the service but also appreciate the down time before landing. Like, just less than half the flight. That's a huge crew complement for an economy heavy 787-9, especially as there were only two crew working the Business Cabin. I have to admit it looks pretty darn great overall. Westjet isn't comparable to SQ, QR and others you're all discussing. They were so diligent in sourcing local for the food menu, so I'm not sure why they couldn't have had at least a red and white from Canada. Flights Vacation Rentals . Canadian low-cost carrier Westjet has unveiled its first-ever business class seat product, which is set to debut on the airline's upcoming Boeing 787-9 Dreamliner . See more about our ethics policies here. One other thing I didnt like is that there werent individual air nozzles at seats. Well, of course, having loaded 3 large planes inside a 787 cabin things were going to be tricky for the F/As. Much nicer finishes than AA's same seats. Anyway, nuff said off to work now with a smile and the knowledge that my small contribution can be made with a genuine smile. Skymiles earning rates are dismal on Westjet and their on-time record for long distance flights used to be dismal, too. Learn more. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. What makes you think you are in the majority in thinking they matter? We'll run a soft credit check to find special offers, but it wont affect your credit score. Good people in this business are people who like people and are likeable themselves. their business class options include: first class, business class, and economy class. Though that's a nice concept, I didn't have a ton of time and wanted to nibble on something before I boarded the flight, so placing an order and then waiting for the food to be delivered wasn't the most ideal situation. Having enjoyed hundreds of TranAtlantic flights on AC you can almost set your watch to the service. After two awful steerage AC flights to Canada, Id cheerfully give WJ a look but would prefer they flew to LHR instead of LGW. And the dishes are making me hungry. I imagine airlines have done surveys and found they arent worth the extra expense. At every interaction the crew asked how I enjoyed everything (the drink, the food, etc.). Yes it was 'scripted' - but it was appreciated and an individual touch. My dessert was served 3hr40min after takeoff. It was excellent, and surprisingly not too sweet. ^Total price one-way per guest. WestJets entertainment system works starting on the ground, so I appreciate that its gate-to-gate. Dinner in under 2hrs is almost guaranteed. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. The seatbelt sign was turned on about 20 minutes before landing. Creepy nonsense. Now it is QR. The lounge itself was quite small, but I enjoyed it for the most part. Direct out of YYZ, WS beats the weathered and over attitude of AC. For example, on my flight they had four small plates, three large plates, two light fares, three desserts, and then a good breakfast selection. On a plane think you are in the galley as each setup was prepared individually by the community. My way through my cocktail and popcorn, the FA came back to begin setting table. 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