Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. You will receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name, KTN and date of birth on your reservation match the name, KTN and date of birth on record with TSA. TSA HRAccess HELP DESK AT 1-877-872-7990. Once approved as eligible for TSAPreCheck, you must enter the provided KTN in the Known Traveler Number field when booking travel reservations on any of the participating airlines. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. Job in Littleton - Arapahoe County - CO Colorado - USA , 80161. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. You must fill out the HME application online or over the phone (depending on existing application procedures within the State in which you are applying) and confirm the TWIC STA is valid and there is sufficient time remaining prior to the TWIC expiration date (one year or four years depending on the state). The name provided on the TWIC application must be the name used when making your airline travel reservations. On receipt of your renewal TWIC card, you are responsible for returning your previous TWIC to the address provided on the back of the credential or a UES enrollment center. . Yes. Name changes may take up to 45 days to complete and processing time varies by individual. EYOs differ from the fixed UES enrollment centers in several ways: IDEMIA will provide EYO stakeholders with a standard revenue-sharing provision. This is important. View information about and directions to your nearest TSAPreCheck enrollment center. Save my name, email, and website in this browser for the next time I comment. Incomplete or false application information. If you choose to pay the reduced fee, you must present an HME or FAST card at the time of enrollment. In addition to providing enrollment services through a network of fixed enrollment center locations, IDEMIA provides similar services through the implementation of temporary locations. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. This might happen, for example, when a technician is returning to their desk after completing a service request, and is snagged by a user who needs support for a particular issue right then and there. Click here to find the closest enrollment center. To find out more about the Transportation Security Officer . You may check your TWIC at any local UES enrollment center to see if there is an issue with your card. ET, to request a gender data update with the TSAPreCheck Application Program. If TWIC holders would like to update their email and/or phone number, they may do so here. A SPOC exemplifies a culture of working as "one company.". There is an issue with a number of TWICs that did not have encrypted fingerprint information loaded onto the card during the production process. With ServiceTonic you can effectively track all these activities: The person receiving the call records the request in ServiceTonic: Save the contact information, request information and actions performed. Some TSA programs allow you to begin the enrollment/application process by entering biographic information online before visiting an enrollment center to complete the application process. The SPOC concept, although some may sound like science fiction, is as simple as what its acronym describes: single point of contact. The UES Call Center can be reached via phone at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Bring your TWIC to an enrollment center to have the PIN reset at no cost. }); Travelers requiring special accommodations or concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance. Multi-program services are also available. You may make an appointment online using this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). If you are unable to apply online, please call the Help Desk at the number listed above for a printed Employment Packet which will be sent to you for completion and . You may also use our Contact Us form for further assistance. Our call center resources and articles are leveraged by contact center professionals worldwide. If you are not sure which Trusted Traveler program is right for you, use the Department of Homeland Securitys interactive Trusted Traveler tool to compare the various programs. Copyright 2023 | WordPress Theme by MH Themes, Single Point of Contact (SPOC) IT Help Desk, 7 Help Desk Support Ticket Handling Best Practices, 8-point Help Desk Quality Assurance Checklist, The Top 8 First Contact Resolution Best Practices, 14 Help Desk Best Practices: How to Achieve Service Excellence in 2022, Help Desk Ticket Categories: CREATE Help Desk ticket classification. Eyeglasses worn on a daily basis may be worn for the photo. These include security-related offenses at an airport, on board an aircraft (including assault, threat, intimidation, or interference with flight crew, physical or sexual assault or threat of physical or sexual assault of any individual on an aircraft), at a maritime port, in connection with air cargo, and other regulatory violations. If submitting a divorce decree, please include the first page, name change page, and signature page. You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). View a list of required identity/immigration documentation. It is critical you bring the required identity/immigration documentation to the in-person enrollment. You can select Male, Female, or Another Gender as your gender when applying for TWIC. Please pre-enroll and visit an enrollment center if you would like to enroll with a comparable assessment. Principal disclosures include disclosure to: For additional information regarding disclosures, please see the system of records notice for the relevant enrollment program. Disqualifying criminal offenses and other factors. TSA Help Desk: HC-ServeU@tsa.dhs.gov Best of luck in the hiring process. Active TWIC card holders are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. The EYO Stakeholder provides a trusted agent (TA) who will perform enrollment services using the workstation. Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget . How do we register everything?, Tones of Excels?, E-mail? SPOC. Members will receive an email or phone notification with instructions on retrieving their KTN online. Learn more here. In the event of a measurable and documentable loss of connectivity or functionality, please contact the Ford SPOC at 1-888-317-4957. Business Continuity. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. If approved, most applicants receive their Known Traveler Number (KTN) in 3-5 days, though some applications can take up to 60 days. You should factor possible wait time when planning a visit to the enrollment site or make an appointment by calling the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. Individuals in this category may still choose to enroll in order to receive the full benefits of TSAPreCheck expedited screening when traveling alone. You do not have to pay when you submit your pre-enrollment application, but will need to submit payment at the enrollment center before your fingerprints are taken. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Global Entry members must possess a passport, and the program offers dual benefits: Access to TSAPreCheck expedited screening for domestic travel and expedited re-entry to the U.S. when returning from international travel. No, you can select any gender option on the TWIC application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). A single number that is readily available for the users to call for questions and support. Applicants may check their application status online. Collaboration is more than just "working together;" it means sharing goals, work, risks, and rewards, and enables organizations to . Legal name change that has not been reported to TSA. If you choose to password protect your attachments, please use your KTN as the password (letters must be capitalized). Claims Submit a claim for lost/damaged items or personal injury. ET Weekends/Holidays: 9 a.m. to 8 p.m. ET TSA employees work hard to make sure our skies stay friendlypreventing dangerous materials and people from flying and helping you arrive at your destination safely. Before sharing sensitive information, make sure you're on a federal government site. It is recommended that you schedule an appointment. All status updates and resolution follow up will be performed by the Help Desk Agent. If you are a TWIC card holder, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Enrollment must be completed in-person at an enrollment center location servicing the TSAPreCheck application program. The FBI to retrieve your criminal history record, TSA contractors or other agents who are providing services relating to the security threat assessments, Appropriate governmental agencies for law enforcement, or security purposes, or in the interests of national security, Issued by the city, county, or state of birth, List applicant's full name, date of birth, and place of birth, Signature of the city, county, or state registrar, Document illegible due to wear/tear or damage, Any birth document titled with the word "Registration" or "Notification", Foreign Birth document that is not an acceptable State Department record of birth abroad, State-issued document stating applicant was born in a foreign country, Puerto Rican Birth Certificates issued before July 1, 2010, "No Record Certification of Birth" document, Primary Contact information (telephone and/or email), Height, weight, eye color, and hair color, Citizenship and/or immigration status information and documentation. Yes, TSA requires all names used, current and past. You can self-select Male, Female, or Another Gender as your gender. They are available Monday Friday, 8AM 10PM Eastern Time. You renewed online during your previous TWIC enrollment. You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Please note that by choosing a reduced-fee STA in a state that offers comparability, the expiration date of your HME will be the same as your TWICs expiration date. I'm not sure if there is anything we can do but wait. Cards that are affected by this issue will not work with TWIC readers if the reader requires matching a person's fingerprint to the encrypted fingerprint information on the card. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. Additionally, TSA may also determine that an applicant is not eligible based on analyses of records related to violations of transportation security regulatory requirements. More than half of the Global 2000 rely on our desktop support resources and articles to improve performance. Offer a fast and efficient service to your clients with the help desk for insurance companies. You are unable to pay with a credit card. A Knowledge Base with every type of issue identified and a solution or an escalation point available. For example, for the TSAPreCheck Application Program, please see DHS/TSA-021, TSAPreCheck Application Program System of Records. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. You may renew your TWIC up to one year prior to the expiration date printed on the TWIC card. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. contact the TSA HC ServeU Customer Care at HC-ServeU@tsa.dhs.gov. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf. Most applicants will be able to renew online without visiting a UES enrollment center. You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. - Fri. Members will be able to see their KTN expiration date under the field marked as TSAPreCheck Expiration Date: XXXX.. If TWIC holders have a valid email and/or phone number on record, TSA will send a renewal notification. During your in-person enrollment, the enrollment center trusted agent will capture the best quality fingerprints possible to submit with your application. Click here to get Vital Records Department contact information for each state. Members will need to enter the KTN when booking travel reservations. You may call the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern) for assistance. Lost and Found Locate items left at a security checkpoint. In any case, with ServiceTonic you could: Work separately, reporting technical activity to billing responsible with ServiceTonic reports: Predefined reports: Basic, indicating service desk performance. enable_page_level_ads: true Yes, members may keep the same KTN once they renew as long as they renew within one year after expiration. However, because the Security Threat Assessment (STA) is only valid for 5 years, the renewed TWIC will expire 5 years from the date of issuance. Listed on 2023-02-26. Please note that for TWIC applicants, a non-refundable card replacement fee of $60.00 is required for name change requests. More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry. TSA will not require supporting documentation regarding your selection of gender. Contact TSA Cares Email TSA Cares (855) 787-2227 Weekdays: 8 a.m. to 11 p.m. Contact your flight training provider. document.documentElement.className += " js"; Appointments are encouraged to save you time but are not required. Individuals who apply for TSAPreCheck, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TSAPreCheck. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. Reasons that you would be required to renew in person include, but are not limited to: TSAs goal is to provide you with a response within 60 days of receiving the information you provided at enrollment. However, TWIC holders are eligible to renew online up to 12 months after their TWIC expires. The information collected by TSAs contractor is provided to TSA and used only for the purposes of conducting TSAs security threat assessment to determine eligibility and use for TSA application/enrollment programs. Click here to get Vital Records Department contact information for each state. Most TWIC customers will be able to renew online without visiting a UES enrollment center. The assigned KTN must be used when booking travel. Cost vs. Price Benchmarking: Which Do You Need. Finally, a SPOC monitors the progress of all open tickets, prompting action on tickets that appear to be stalled, and closing tickets that have been resolved satisfactorily. Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. Marriage certificates must include a government seal. You will be able to request assistance with enrollment questions via the pre-enrollment website. TWIC applicants who request to receive their TWIC card by mail will receive a phone or email notification that the card has been mailed. An official website of the UnitedStates Government. What is a Service Desk? Your email address will not be published. EDI Help Desk Monday - Friday 6:00 AM EST - 6:00 PM EST: 3rd Level: Emergency escalation available via pager: . The IT service desk acts as Single Point of Contact (SPOC) between IT users and an organization's IT department. Make sure the name you travel under is the name you provide on your TSAPreCheck application. Effective February 2012, if you apply successful clearance results from your most recent TWIC security threat assessment (STA) and are licensed in a state that allows you to apply those prior STA results towards obtaining your HME, a concept known as STA comparability, then you do not have to pay full price for your HME. Medical certification is not required. You must be licensed in a participating state to enroll through IDEMIAs UES Enrollment Centers for the HME STA. HRAccess Help Desk Hours: M-F 7 AM-10 PM ET, Sat 11 AM-3 PM ET, Sun 12 PM-4 PM ET TERM DEFINITION Members may fill out the Service Status form here or contact customer service at 855-DHS-UES1 (855-347-8371) between 8am - 10pm Eastern, Mon. MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider. To ensure your privacy is protected, your data is encrypted, stored, and transmitted securely using methods that protect the information from unauthorized retrieval or use. Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. Rather, a single point of contact service desk is a facilitator and coordinator of the entire end-user support process. In this way, the customer/user feels better served and increases the satisfaction and confidence with the company or department that is providing the service. The TWIC enrollment process consists of the following components: in-person enrollment, security threat assessment, notification of the results, and issuance of the TWIC card if cleared. Please visit www.fts.tsa.dhs.gov for information on the application process. No. You may expedite the application process by completing an optional online TSAPreCheck pre-enrollment. SPOC. Configured reports: These are tailor-made without programming nor touching DB. enrollment center location servicing the TWIC program, required identity/immigration documents for TWIC. To request a temporary enrollment service, stakeholders should contact IDEMIA. Service Desk - TSA. It is staffed with technicians who assist users in resolving IT issues. Medical certification is not required to change the gender options on your TSAPreCheck application. Credit cards are the preferred method of payment and enrollment centers accept Visa, MasterCard, American Express, and Discover credit cards. Contact the Universal Enrollment Services (UES) Call Center to begin the process at 855-DHS-UES1 (855-347-8371). Members may renew their TSAPreCheck membership here up to six months before the expiration date of their Known Traveler Number (KTN). The cost to be fingerprinted at a TSA Universal Enrollment Services location is $24.00. If you have multiple documents under different legal names, please provide the identity and proof of citizenship/immigration documents with the name that you would like to travel under. Through the EYO program, stakeholders (such as local governments and private companies) have the ability to acquire UES enrollment and activation equipment for the purpose of enrolling their populations. Individuals who apply for TWIC, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TWIC. Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance! HAZMAT Please contact the Vital Records department in the state you were born. Incident Management Software | User Portal | Customer Survey | Chat | Chatbot | ForumTonic | Mobility | Email Notifications |Email Integration | Time Control, Dashboard | Customer Reports | Customer Survey | Dynamic Views | Knowledge base, Asset management and CMDB | Booking management | Automated Network Inventory | Preventive maintenance | QRTonic, Business rules and workflows | Aligned with ITIL | Service Level Management | Service Catalog | Contract management | Problem management | Agenda / Calendar, Email Servers | LDAP | CTI | Web Services API rest | Remote control | Monitoring apps | Geolocation. Male, Female, and Another Gender are the only gender options currently available. Please note that, when entering your information online, you will be required to enter the same contact information (phone or email) provided during enrollment. They can be scheduled, automatically sending to required receiver via email or kept in the server. You must complete the in-person enrollment process at an enrollment center location servicing the TWIC program. Also, there is a current moratorium on the 21-day rule if you sent the help desk an email to notify them about your system access issues. ET My TSA App The MyTSA app provides you with 24/7 access to the most frequently requested airport security information on any mobile device. Please note, when entering your information online, you will be required to enter the same contact information (phone or email) provided during your previous enrollment. The Help Desk team is essential to give an excellent . She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. You can review the process and eligibility document(s) required at your leisure. For TSAPreCheck Application Program membership renewal, most members will be able to do so completely online, but some members in certain situations may be directed to renew in person at an enrollment center after filling out the online membership renewal form. View information about and directions to your nearest HME enrollment center. The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. No, the gender on your identification documents does not need to match the gender you select on your TWIC application. Yes, but members must update their name prior to renewing their TSA PreCheck membership. IT Support has 10 employees and provides support services to SMEs. For clarification, a ball cap, knit cap, or non-religious scarf or handkerchief is not considered religious headgear. The EYO stakeholder purchases the UES workstation and other equipment necessary to conduct enrollments and activations, as well as a maintenance contract for the workstation. Your TA information is available on the Application form. They are available Monday Friday, 8AM 10PM Eastern Time. IT Support, Technical Support. Save my name, email, and website in this browser for the next time I comment. You do not need to provide documents that prove you have previously used another name or alias. Find answers to commonly asked questions regarding MetricNet products and services. Help to service and maintenance audio-visual equipment as needed. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. There is not a phone number for the new help desk. In order to request an EYO service, stakeholders should contact IDEMIA. A foundational element for IT service management (ITSM), service desks handle the full lifecycle of IT service delivery, from managing service requests to resolving service issues and planning service upgrades. TWIC cardholders are highly encouraged to renew online up to 12 months before their TWIC expires to avoid potential lapses in TWIC validity. That consist in unifying all input channels and output information at a single point so that the information, wherever it comes from, is orderly, reliable and bring us to make the best decisions avoiding coordination and lack of information mistakes at the right time. The value of SPOC is that it brings order, discipline, and consistency to the support process. You are not a U.S. citizen, U.S. national, or lawful permanent resident. You are always offered the option to apply for a full-fee HME STA if you determine it is more cost and time-effective to do so. Note: Documents in Portable Document Format(PDF) require Adobe Acrobat Reader 5.0 or higher to view. Interested applicants must visit an enrollment center servicing the TSAPreCheck application program to provide the required biographic information and valid identity/citizenship documentation. TSA will complete your profile update within 45 days of receiving your documentation. Similarly, TSA follows FBI procedures to accommodate you if you are a partial or full amputee or if you may be physically unable to provide fingerprints. Please reach out directly to your state Drivers Licensing Agency to determine your eligibility for this benefit. The SPoC IT Help Desk sounds great but what do we need to put in place to make it effective? Click here to see if your card was affected. Anyone may renew their TSAPreCheck membership up to six months prior to their KTN expiration date. application process, please review a JOA very carefully. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234. MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider. Applicants must be a U.S. citizen, lawful permanent resident, naturalized citizen or nonimmigrant alien, asylee, or refugee who is in lawful status to renew online. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. Check your inbox or spam folder to confirm your subscription. Renewing will NOT add 5 years to the current expiration date. If your card status indicates your card is available to be picked up, then you may make an appointment online via the website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). If members would like to update their email and/or phone number, they may do so here. Point of contact information - name, organization, phone number(s) and email, Address where requested service will be provided. We pay close attention to a candidate's skill set, experience, and personality to assure an easy, seamless fit for the position. TSAs fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission. Most TSA UES enrollment centers will accept walk-ins for TWIC applicants. You may also check your application status online. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. Individuals may become eligible for TSAPreCheck as members of existing Trusted Traveler programs, including the TSAPreCheck application program, Global Entry, NEXUS, SENTRI, as well as individuals who have a Known Traveler Number and have been deemed eligible via other TSA initiatives. 552a. After notification that the card has been mailed, applicants have 60 days to report non-receipt of the card by contacting the Universal Enrollment Services (UES) Call Center at: (855) 347-8371. Name, organization, phone number for the relevant enrollment program name to... Basis may be worn for the photo card by mail will receive a phone or email notification that the has. Have previously used Another name or alias where requested service will be able to online! Or Another gender as your gender when applying for TWIC if your.! The time of enrollment TWIC validity is staffed with technicians who assist users in resolving it.! 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Service and maintenance audio-visual equipment as needed to support business continuity scarf handkerchief!, but members must update their email and/or phone number, they may do so here update the... Or email notification that the card has been mailed must visit an enrollment trusted. Than half of the Global 2000 rely on our desktop support resources articles... Valid email and/or phone number ( KTN ) ; m not sure there! Name or alias do not need to put in place to make it effective to six prior. Touching DB are available Monday Friday, 8AM tsa spoc help desk Eastern time Customer Care at @! It is critical you bring the required biographic information and valid identity/citizenship documentation Tones of Excels,! 3Rd Level: Emergency escalation available via pager tsa spoc help desk documentation and submit fingerprints during your in-person.. Promoting the freedom, dignity, and website in this browser for the TSAPreCheck application but what we! To begin the process at an enrollment center location servicing the TSAPreCheck application program, please see DHS/TSA-021, application. Our call center resources and articles to improve performance documents in Portable document Format ( PDF ) require Adobe Reader! Will require excellent judgment and technical skills to be fingerprinted at a TSA Universal services!