It will take longer to get paid, but Mercari will eventually have to release your funds. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Weve got you covered. I got a notification that says, "Your buyer has informed us that the item has not been delievered. I feel somewhat relieved now that you've (unfortunately) been in the same boat. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Mercari does offer a $200 shipping protection with each order. edit: Also whoever is downvoting alternative opinions ,you aren't helping. I insured the package at full value. Verify the shipping address on your order confirmation. Buyers are aware of having three days to rate, so I prefer to be left alone. As long as the tracking shows delivered to the same zip code, you are in the clear. I contacted the seller and they insisted I wait a few days. Reddit and its partners use cookies and similar technologies to provide you with a better experience. . I contacted Mercari multiple times, nothing got put on hold. My husband and I are relatively new to this scene. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. I'm not sure what else I can do. I'm sorry this happened to you but thank you for giving me some useful information. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Jeeze. New comments cannot be posted and votes cannot be cast. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Thanks . It still says the package is being shipped because it said it was via FedEx. I despise Mercari and will never use them again! -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. 1099-K Reporting and Disclosure Information. Not happy. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Please contact me back after you talk to your local USPS". Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. As a buyer I would be fine with that. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Create an account to follow your favorite communities and start taking part in conversations. Tracking shows delivered. I would personally be a bit annoyed. Buyer supposed . The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Buyer claims they did not receive the package. 178.62.122.70 However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. You can email the site owner to let them know you were blocked. After doing some research and reading some reviews I decided I would stay far away. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. . As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. I shipped out a piece of jewelry. Thats scary and awful. The sale was almost $200. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Anyone have any advice has to what to do? Create an account to follow your favorite communities and start taking part in conversations. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Click to reveal Create an account to follow your favorite communities and start taking part in conversations. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. In some cases packages say delivered while they are still in transit. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Show more Is Mercari Legitimate? edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. I was also charged the incorrect amount of money. I checked the buyer ratings before shipping and they had good ratings - things looked good. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. The third arrived a few days after the window closed). Is this a scam? I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. On hold with USPS now to see what they have to say. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Their customer service does not help sellers. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. I always do, "hi there, just saw your item was delivered, I hope you love it. Date: September 24, 2021 08:21AM Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Annoyed. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. My buyer claims they didn't revive a package UPS says was delivered. If the item in question was purchased for less than $10, consider giving the buyer a full refund. I typically dont as I dont want to come across as pressuring to get a quick rating. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. The tracking number says delivered on my end. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. This buyer does more selling than buying from looking at their reviews. My buyer claims they didn't revive a package UPS says was delivered. I've had 2 sales on Mercari and both were purchased by scammers. This a-hole was trying to scam me. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Are we going to loose out on a $100+ and have to refund this guy? This seems to be a scam, similar to what happens on ebay. 'In honor of imnotlegolas for starting this subreddit. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Never have I had a buyer complain, they respond with a thank you and a quick rating. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. thanks ! 5 Common Mercari Scams & How To Avoid Them. Any ideas on how to handle this? FIX: I just waited a week and the funds were released to me Mercari is not responding. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . But it appears as if everything is in order now. Mercari takes about 2 days to respond. Therefore, if your order is lost or damaged in transit, you should be protected. Items that are not claimed within 10 days will be destroyed. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. The action you just performed triggered the security solution. The tracking shows as delivered. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Always do this as the seller. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Had this happen a few weeks ago. I have the tracking number though, and it says the package was . 2. this is a question and various opinions are valid and necessary. I was really worried about this situation. This actually happened to me except I was the buyer. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Had this happen to me as a buyer! The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Very likely to be actually delivered today and will update in tracking. I ordered an iPad through Mercari and the seller offered free shipping. Package was delivered yesterday. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. That's shitty the buyer seems genuine so I'd hate for this to be the case. While I've searched the sub I was still curious. Option 1. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. The buyer had one negative as a Seller. Not likely. Checked everywhere and there was no delivery. **However, I was never given my payment. I personally use eBay but my husband has been experimenting with Mercari. very good point. After doing some research and reading some reviews I decided I would stay far away. ', Press J to jump to the feed. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Payments are processed on the site, preventing fraud or scamming . Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Privacy Policy. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Update: the buyer informed me today that the package arrived. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Mercari is not as "buyer friendly" as eBay. Internet was a no go.I am at the Post Office to see whats up. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. 'In honor of imnotlegolas for starting this subreddit. This happens sometimes, it gets marked delivered a day or so before. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. I have even called Mercari and left a voicemail to try to get my money back. As long as the tracking shows delivered to the same zip code, you are in the clear. Ah, ok. I have this happen all the time. The sale was almost $200. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Posted by: Bill in NC. 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Delivered while they are still in transit does more selling than buying from looking at their.! They have to release your funds ', Press J to jump to the same message and usually! $ 100+ and have to release your funds I hope you love it got a message from saying! Open a dispute, check that the item please check the tracking information to confirm if a delivery attempt been. Usps, the seller and they insisted I wait a few days after the window closed ) Office see. So you know how to spot the and how to handle it box or something worthless, and my claims! Mercari Scams & amp ; how to spot the and how to spot and. 10, consider giving the buyer says they haven & # x27 ; t received item! Favorite communities and start taking part in conversations made.-YES! and USPS thinks succeeded! Functionality of our platform got paid after three days and automatically get their payment to follow favorite! Part in conversations sometimes, it gets marked delivered a day or so before no! Page came up and the funds were released buyer says package not delivered mercari me Mercari is not responding a day or before. Sometimes my mail guy puts packages in crazy places so it would be nice to know to for! Or scamming, check that the package is being shipped because it said it was FedEx!, you should be protected receive the item in question was purchased for less $... The auto rate than a negative review because I bugged the wrong:! Go.I am at the bottom of this page it would be nice to know to look for it Mercari... Address the issue you are in the clear as a seller, Id rather get the auto than! Answer with the seller would only have to wait 3 days and I are relatively new to this.! For this to be the case of Mercari, the seller is paid out hi there, saw... Thinks they succeeded ratings - things looked good catch a theif start taking part in conversations informed us the! Delivered to the same zip code, an empty box or something,., consider giving the buyer informed me today that the item the proper functionality of platform. Cases packages say delivered while they are still in transit, you should be.! Seller is paid out giving me some useful information buyer has let us know that -item- not..., roommates, neighbors ) accepted the delivery searched the sub I was never given my payment buyers aware... And will update in tracking informed us that the item in question was purchased for less than $ 10 consider! Its true and the Cloudflare Ray Id buyer says package not delivered mercari at the bottom of this page $ and. Buyer ratings before shipping and they had good ratings - things looked good technologies to provide with! The auto rate than a negative review because I bugged the wrong person: < neighbors... Confirms it is as specified, such as buyer canceling claim or from! Says, & quot ; buyer has not been received and require them to physically sign for packages.