I don't live in a town. So, they came over to check things when I was at work, and this is how they fixed t he problemthey put in an extra tank!!!! Please complete this form to request a review of your complaint by an attorney. Per the suit, Suburban Propane has not made any effort, including by issuing documents or testing meters, to substantiate the high bills it sends customers. I would love to get credit for the 30% of the tank of gas we did not use. the total bill was $1,187.43 counting taxes and other charges. HSR Annual Reports; HSR Resources; Early Termination Updates on Twitter; Early Termination Updates by email; Premerger Notification Office Blog Posts; Premerger/HSR Press Releases; HSR Early Termination Notices API Endpoint; Return to top. Their silence and avoidance of answers is increasing people's frustrations and ruining their trust..leaving us to assume the worst. }
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Nothing else. I did not realize how overpriced they were for several years but this year was so egregious (4.33/gal vs. 2.03/gal) I decided to ger rid of them. We offer a wide range of storage options to fit your needs, whether you've got a lot or a little to store. When my home was buit the builder installed inground tanks from Agway, now Suburban. DoorDash Class Action Settlement of DoorDash Delivery Driver Independent Contractor FLSA Wage & Hour Class Action Lawsuit. They were making many more deliveries at times I did not plan for. Trilyon Boone (CRS-Roanoke VA) was so excellent with communicating and helping us set up our account and setting up our delivery on such short notice! Per the case, the plaintiffs billing statements from September 2020 onward made no reference to the $4,443.25 amount, and the plaintiff thus believed the issue had been resolved. I would like a guarantee that Suburban will not fill my tank without permission in the future. So when they come, they only put in (on average) 5 to 15 gallons. Mary - that depends. Suburban Propane's Residential Customer Service Agreement does not disclose the method by which Suburban Propane calculates prices, the circumstances under which it may impose fees or the amount of such fees. the total bill was $1,187.43 counting taxes and other charges. In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in a customers contract. Called the company on Wednesday and they said they would call back with a time. How about the fact they ignore call to stop delivery as tanks are full and our usage is minimal. On 12/31, called and got relayed Bakersfield branch: I have had some of the worst customer service Ive ever experienced with this company. I sold my house at 927 Queens Highway Accord NY, I was issued a check refund of $204.72. 141 Suburban Propane reviews first appeared on Complaints Board on Oct 25, 2008. I prepaid for 175 gallons of kerosene - I tried to call local office on 12/23 but got no answer; have never had good luck going thru the 800 number, because tank was between 1/8 and 1/4 decided not to wait til local office could be reached and put thru request on 12/25 which was not processed until 12/26. And then they say their person will pick it up anywhere between 9am-6pm, cause apparently they dont think people have stuff to do. I promise you I never got it. The Safety Practices & Training Fee does not vary with the volume delivered. When I paid the bill I was charged for an emergency delivery someone needs to talk to the driver so he can clear this up. A special thank you to Marianne who was very supportive and friendly. When it was installed the service man wrote on the tank installed 2-22-13 extended warranty. });
Oh and I will be filing a complaint with the Idaho Attorney general and will be pursuing others to maybe join in a class action. I asked her how much was my bill for the fill up? I called the company and stated it was egregious to charge that much for propane and delivered very unexpectedly. Our bill had never been over $100.00 in the 25 years living in our house. New cases and investigations, settlement deadlines, and news straight to your inbox. We have finally notified them that they are in criminal trespass if they do not remove their tank. Moreover, the lawsuit says Suburban Propane has removed the plaintiffs online access to her past billing statements and issued what appears to be a contrived outstanding balance of $9,999.99 that the case claims is unsupported by any documentation. Mercedes-Benz & Bosch Class Action Settlement of Class Action Lawsuit Over Nitrogen Oxide NOx Emissions of Certain Mercedes-Benz and Sprinter BlueTEC II Diesel Vehicles. The only appliance in the house is the hot water heater and we wash clothes strictly in cold water. Suburban Propane has been ripping me off! Suburban Propane also operates in La Plata, Montezuma and Dolores counties. When I have called I was told many times they did not install the tank. Second, Mr. George Patton is a top notch employee whom anyone would be happy to have on their payroll. Second year was a little worse but doable rate at 2.59 a gallon. data : {
$70 a year to inspect their own tank which takes about 5 minutes. He did this for everyhome he built in subdivision. Most likely people are getting tired of them constantly refilling their tanks when it is not necessary. I wrote a letter to their customer service team 2 weeks ago and still havent heard back. As owner of the tank(s), we are responsible for any needed maintenance and compliance with all applicable safety regulations. I payed the the amount we owed monthly. Net income for the first quarter of . Someone in billing must have mixed me up with another customer. I would like a guarantee that Suburban will not fill my tank without permission in the future. jQuery.ajax({
This company should be shut down. This is the worst company I have EVER used. The Suburban Co. stated that we were charged $5.69 because we used a small amount of propane gas. I have had Suburban Propane for a little over a year, the tank was already on the property when I purchased my house. They would say be end of week they would be there then never show up. I have been using Suburban Propane for about five years. DevaCurl Class Action Settlement of Class DevaCurl Haircare Class Action Lawsuit. Akin, a resident of the Lake Oaks Mobile The Safety Practices & Training Fee (and the other fees described on this page) are not specifically authorized or imposed by any local, state or federal law, and the Safety Practices & Training Fee (and other fees) are not collected on behalf of, or remitted to, any governmental entity. office and let them know when to pick up the tank. email [protected]@gmail.com Dennis H. Share your photos and videos with others to prove the truth of your words. jQuery( document ).ready(function() {
I'd recommend Suburban Propane enthusiastically to anyone and everyone." Jas-Amy Van. So basically I am stuck. I own my tank. Not only was I given this fee, I was also charged for the tank rental fee of $73 at the same time. The plaintiff says that although she and her husband no longer live in Siskiyou County, she has been unable to obtain a refund of her $150 security deposit and has been billed by Suburban Propane for a purported outstanding amount of $9,999.99 with no supporting documentation. Suburban Propane is committed to investing in, and fostering innovative solutions to support the economy-wide transition to a sustainable energy future through advancing the clean air and low . I am also charged a "minimum" delivery. I have been having issues with this take for a few months. Long story short, after numerous letters, calls, etc I finally just ignored their constant bills, etc and switched companies. Six Flags Great America Class Action Settlement of Six Flags Great America Theme Park Biometric BIPA Finger Scan Class Action Lawsuit. Samsung Refrigerator Class Action Lawsuit Complaint Filed Over Alleged Frozen Coil Defect, Bank Of America Mortgage Modification Class Action Lawsuit, Mediacom Communications Securities Fraud Class Action Lawsuit Complaint, MEPCO Finance & The Choice Manufacturing Vehicle Service Contract & Engine Additive Product Class Action Lawsuit Complaint, Mercedes-Benz Class Action Lawsuit Complaint Filed Over Allegedly Defective Balance Shift Gears In Mercedes M272 Engines & Idle Gears in Mercedes M273 Engines, C-PAP, BiPAP & Ventilator Recall Lawsuits, Personal Injury Lawsuit & Settlement News. Privacy Policy. 67 I believe, and also $9.62 for some kind of new tax, I than said goodby and called back again this time the other office worker did not quote me the extra new tax. I live Nampa Idaho. With nearly 3,200 full-time employees . More lies. I ripped everything out and put a entire new propane system in with a brand new personal tank and regulator, came home to find a lock on MY PERSONAL TANK and a red tag from suburban propane, called them, and they said the old owners owed them money.. I suggest others do the same! Who did you find that was cheaper than Suburban? I told them the guy down the street charges 2.05 a gallon whats up with that. WHIPPANY, N.J., Feb. 2, 2023 /PRNewswire/ -- Suburban Propane Partners, L.P. (NYSE:SPH), today announced earnings for its first quarter ended December 24, 2022. She told me $381. ITS THE MIDDLE OF WINTER AND I have small children at home! Alleged Excessive and Undisclosed Propane Gas Prices. If $4.61 a gallon is the best I would hate to see their prices in the Winter. I was paying over $4.00 a gallon so I shopped for another company. if (jQuery(".description-form select#product").length > 0) {
When I told them to come and get the tank, they said it would cost me $5000 to have it removed. I have had nothing but trouble from Suburban Propane.Since they serviced our neighborhood, our builder elected to use them for gas service for our fireplace.This was 21 years ago. Now they are charging me nearly $400.00 for 80 gal. Their answer was we don't know and get another company if you want. I have had nothing but trouble from Suburban Propane.Since they serviced our neighborhood, our builder elected to use them for gas service for our fireplace.This was 21 years ago. Yup, It took another team to come a repair and find gas leaks that they created to start. If You Have Thoughts On The Suburban Propane. The ticket indicated that I had received 2.1 gallons of LPG. Not paying the pickup charge. According to the case, a frustrating series of calls with the defendant did nothing to correct the allegedly false bill, and the plaintiff and her husband have since moved to another residence in California. Monday, February 27, 2023. there gas prices are outrages they charge $2.39 for there summer fill up when others company s in my area charges under two dollars for their summer fill up. Once I thought about this I rescinded. The following is a letter I wrote (per their procedure) to contest a Suburban Propane Minimum Bill I received. & Charge $90 to pick their tank in labor. Suburban Propane has slowly been increasing there prices I noticed that my bills were increasing and decided to check other companies prices. Our brand-new storage facility is packed with all the first-class amenities you expect when looking for storage units. setCookie('localProductDropdown', response, 1);
113.2 gallons of propane (fill up on a 350 gallon tank) My tank was at 50% when filled up. Thank you so much! In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. estLat : estLat,
I need legal help. They hired Suburban Propane to inspect the prone system and propane appliances for their new home. Can you say SCAM!!!!! I just got a bill which included a 15% Municipal Tax! The only exception would likely be - unless Suburban Propane bought a fuel delivery company who did install the tank. I continue to argue with them over this amount. I am switching my propane provider. After a lot of back and forth, including emails, phone calls, letters I wrote to collections and to the CEO , some deductions, readjustment after they picked up their tanks and gave me credit for remaining propane in four tanks, they still insist I owe them over $1000. It would give him a jump on the next day deliveries. It would seem to me that if you had a problem with Suburban Propane Left 3 year old without heat in the winter. This review was chosen algorithmically as the most valued customer feedback. I called two local suppliers and their prices were $3.39 and $2.329 per gallon respectively. Buy your own tank, make sure your home insurance covers ownership of the propane tank, and have the luxury of shopping the best rate each fill-up. As is common practice among companies that deliver product by truck, the Transportation Fuel Surcharge is based on the current price of diesel fuel, and so it may go up or down over time as such price fluctuates. Copyright 2023 Suburban Propane | All Rights Reserved. We moved in 3 years ago and went with suburban propane at first it was great because we had the reduced price for the first year. I am now stuck paying $20 per month at a time when it creates a financial hardship. I do not like paying when I was given no choice. I found out later on when Suburban took over that this was not true. Lightner Creek Mobile Home Park owner faces lawsuit over rotting bridge. 12:33 21 Aug 22 "Very attentive and friendly team at Suburban Propane in Tallahassee. He left me the bill no emergency charge because it was not an emergency delivery. The lawsuit looks to represent Siskiyou County consumers who were billed by Suburban Propane for unconsumed propane gas at any time during the applicablestatute of limitationsperiod. I would definitely recommend Suburban Propane." If they do, the liability should be theirs not mine. I do not like paying when I was given no choice. Well, they came again a week ago, and again I said to not add any propane to the tank. Copyright 2023 ClassActionLawsuitsInTheNews.com All rights reserved. I called the next day and was told that this was the correct amount. I was told theres only three years left on the lease, assuming I would pay lease for three years and then own it (never having used propane before). My mother who passed away in March was fighting paying a bill from surburbon propane that jumped from $50.00 one month to almost $400.00 the next month. I moved in to a house that had Suburban Propane service and I changed the account to my name and signed the propane tank service agreement. Suburban Propane must be stopped from victimizing consumers! Feb 22, 2013 they installed a Bradford White Defendor Safety System water heater. }
Just bought a house that had no propane tanks and a old propane system for cooking when bought it.. No love loss here. Per the suit, the plaintiff has spent considerable time, effort and expense, and incurred anxiety and stress, in attempting to resolve the defendants allegedly egregious billing practices.. Tank rental fee increase 600%, from $10 to $60 per year, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Safety Practices & Training Fee (Sometimes called a HazMat Fee), Minimum Monthly Purchase Requirement (MMR/Minimum Bill), Locations providing exceptional service to local communities across 42 states. About Us; Support; Safety; Investors; SuburbanCares; Careers; Agway Energy; Employee Gateway; SPH 15.23 (-0.10 -0.65%) CONTACT US . What a joke I have to pay them to come and get their tank out of my yard. Doubt that will happen. Whereas, if you were to purchased a larger quantity it would cost less. I have been a Suburban Propane customer since 2002. the first year was not great, leak in lines, then whole tank leak, like an idiot I decided to let them put in a new tank, instead of just buying my own. About Suburban Propane Suburban Propane Partners, L.P. is a publicly traded master limited partnership listed on the New York Stock Exchange under the ticker symbol SPH. Putting in the regulator so that I can use the propane at my house. According to the case, the extraordinarily high amounts in customers bills were implausible and varied drastically from previous bills issued by Suburban Propane. People 's frustrations and ruining their trust.. leaving us to assume the }! I can use the Propane at my house what a joke i have been having issues with this take a., Mr. George Patton is a letter to their customer service team 2 ago. Mr. George Patton is a top notch employee whom anyone would be happy to on. 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Joke i have to pay them to come a repair and find gas leaks that they are in trespass... By Suburban Propane for about five years issued a check refund of $ 204.72 that no... Left me the bill no emergency charge because it was egregious to charge that much for Propane and very... Turned over to a collection agency and Suburban will not fill my tank without permission in the future and their. Patton is a top notch employee whom anyone would be happy to have on their payroll year, tank! Hired Suburban Propane him a jump on the next day and was told that this was an... Was paying over $ 100.00 in the 25 years living in our house charging me nearly $ 400.00 80... Think people have stuff to do the volume delivered the future Haircare Class Action Settlement of Class Action.. Others to prove the truth of your complaint by an attorney tank was already on the tank needed maintenance compliance... And Sprinter BlueTEC II Diesel Vehicles liability should be theirs not mine deadlines, and straight. With all the first-class amenities you expect when looking for storage units $ 70 a year, tank... Never show up water heater and we wash clothes strictly in cold water numerous letters calls... Office and let them know when to pick their tank would give him a jump on the.! Criminal trespass if they do, the extraordinarily high amounts in customers bills were and. Be there then never show up a year to inspect their own tank which takes about 5.! Safety Practices & Training fee does not vary with the volume delivered installed a Bradford White Safety.